Refund policy

Last updated November 9, 2026. kreativewalker is run by Tuari Micah Walker in Winston-Salem, North Carolina, United States. Contact: contact@kreativewalker.me.

The first call

The 30-minute call is free, so there is nothing to refund. If you cannot make it, please cancel or reschedule from your booking confirmation.

Paid sessions

• This covers strategy sessions, project preparation sessions and critique sessions.
• Cancel or reschedule at least 24 hours before the session and you get a full refund or a new time, whichever you prefer.
• Cancellations with less than 24 hours' notice, and missed sessions, are not refunded.
• If I cancel or cannot make the session, you get a full refund or a new time, your choice.

Projects and consulting

Your written scope sets the payment schedule, any deposit, and what happens if either of us ends the work early. As a rule, you pay for work completed up to the day the project ends, and any prepaid amount for work not yet started is refunded. If I cannot deliver what the scope promised, I will make it right or refund the part that was not delivered.

How to ask for a refund

Email contact@kreativewalker.me with your name and what the payment was for. I reply within 1 to 2 business days, and approved refunds go back to the original payment method.